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News & Press: Press Release

World Teleport Association Publishes Satellite Operator Benchmarks 2013

Wednesday, March 13, 2013   (0 Comments)
Posted by: Matt Owen
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(New York City, 13 March 2013) – The World Teleport Association today released Satellite Operator Benchmarks 2013, the third annual WTA global study. The study tracks, rates, and compares the operational and commercial performance of satellite operators, as experienced by teleport operators. The objective of the annual study, now in its third year, is to strengthen the global industry by encouraging self-improvement among all operating companies.

In the 2013 report, the "Big Three” of Eutelsat, Intelsat, and SES saw double-digit improvements in ratings of their commercial practices by teleport operators compared with 2011. In the area of operational performance, however, the world’s teleport operators perceived declines in the performance of three out of five satellite operators over the past 12 months.

There has been no let-up in competition within the satellite services business. All seven of the satellite operators covered by the WTA report were cited as a direct competitor to independent teleport operators in at least two-thirds of the total responses. This is a significant increase from 2012, according to WTA. The "Big Three,” however, saw double-digit improvements from 2012 to 2013 in how respondents perceived the fairness of that competition, an issue of particular concern to teleport operators. Arabsat and Telesat, meanwhile, declined in this area.

According to Robert Bell, WTA Executive Director, "When we began the Benchmarks reports three years ago, our goal was to speak for the teleport industry with a single voice about a sensitive issue. With the publication of our third annual Benchmarks report, we find that we now have established a genuine dialogue. Satellite operators have cooperated fully with WTA. They have listened to the concerns of their customers in the teleport sector and teleport operators have responded by giving them improved ratings in many areas. While there is much to be done, I am grateful for the progress that has been made through this partnership.”

The new report is available free to members of the Association, and for purchase by non-members, at WTA announced that any company that becomes a member before 19 March will receive a free copy.

About World Teleport Association
Since 1985, the World Teleport Association ( has focused on improving the business of satellite communications from the ground up. At the core of its membership are the world's most innovative operators of teleports, from independents to multinationals, niche service providers to global carriers. WTA is dedicated to advocating for the interests of teleport operators in the global telecommunications market and promoting excellence in teleport business practice, technology and operations.

For More Information
Matthew Owen
Communications Manager
World Teleport Association
212-825-0218 x105

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