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WTA Releases 2nd Annual Satellite Operator Benchmarks Report

Wednesday, March 7, 2012   (0 Comments)
Posted by: Orly Konig-Lopez
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Multinational and local teleports rate the technical, operational and commercial performance of the Big Four operators

(New York City, March 7, 2012) – The World Teleport Association today released the second annual Satellite Operator Benchmarks report, which covers interviews with over 80 teleport executives around the world who rated the commercial and operational practices of the major satellite operators.  The new report is available free to members of the association.  

The report tracks, rates and compares performance, as experienced by a major buyer segment of satellite capacity, and examines key elements of the relationship between teleports and satellite providers, including the quality of sales staff, customer communications, pricing consistency, and the degree and fairness of competition with teleports.  WTA’s report also looks at operational availability, the handling of interference and of outages, both planned and unplanned.

In operational practice, all of the satellite operators received a strong ranking, on average, across all factors of the study.  

As in the 2011 edition of the study, in commercial practice, there was a significant spread between the top and lower-ranked operators.  Arabsat and Telesat were rated as the best performing commercial operators.  SES performed in the middle of the rankings and Intelsat and Eutelsat were rated next, with the report indicating that teleport operators believe these providers can improve performance against the commercial parameters.   

According to WTA, the 2012 Benchmarks report showed commercial and operational improvements in response to  the results from the 2011 report.

Satellite Operators: Vendors and Competitors
Competition between teleport operators and satellite operators for the same business, however, remains a complex and lingering issue.  Satellite operators are vendors to teleports.  "But when they choose to compete directly for the same business, their control of the orbital asset gives them the power to offer prices no teleport operator can match,” the report states.  
According to Robert Bell, WTA Executive Director, "Competition is complex, and there is no single right answer to competitive policy.  We thank the teleport executives who contributed to the study.  We believe that WTA can continue playing a constructive role in contributing to a better understanding of the issues across the industry.  We remain commited to ensuring that teleport operators and satellite operators continue the dialogue so that their customers can profit."

About World Teleport Association
Since 1985, the World Teleport Association ( has focused on improving the business of satellite communications from the ground up. At the core of its membership are the world's most innovative operators of teleports, from independents to multinationals, niche service providers to global carriers. WTA is dedicated to advocating for the interests of teleport operators in the global telecommunications market and promoting excellence in teleport business practice, technology and operations.

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