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News & Press: Press Release

New WTA report shares what it takes to deliver high-availability services 24x7x365

Tuesday, April 12, 2011   (0 Comments)
Posted by: Orly Konig-Lopez
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"Excellent service” is something that nearly every service provider claims to offer.  For teleports, which operate a 24x7x365 environment supporting customer applications worth millions of dollars, excellence in service requires a challenging mix of technology, systems design, procedures, and people with strong skills and experience. 
The challenge is made larger by customization.  Unlike telephone or IP carriers, teleports manage multiple custom networks and applications for their customers, which limits their ability to standardize solutions.  And money is always an object.  Investments in the 24x7x365 operation compete with other priorities in a market that no longer tolerates gold-plated standards. 

How to Deliver High Availability 24x7x365 reports on the practices of teleport operators for delivering satisfactory service levels that balance customer expectations, technology and human capital investment with the bottom line of the business. The report shares first-hand experience on the fundamentals of buying satellite capacity for video and data: how to frame requirements, trade off price and performance, negotiate effectively and deal with the complex competitive relationship between teleport operators and the owners of orbital transmission capacity. 

How to Deliver High Availability 24x7x365 will be available free to WTA members and accredited press on April 20.  The report will also be available for purchase by non-members for $1,650 via the WTA Web site.

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